Nobody gets thrown in at the deep end.

No. Most people arrive having never done either properly. Your first visit includes a walkthrough of the space and the technique, and the pacing is set by you. Nobody is timed against anyone else.

Swimwear if you are using the sauna or contrast therapy. Comfortable loose clothing for compression, Zenthesia, stretch sessions and chiropractic care. Towels, water and toiletries are provided.

A few minutes before your first appointment, so you can settle in and complete anything needed for the service you booked. There is no long intake to get through.

Something light an hour or two before is ideal. A heavy meal immediately before heat or cold is uncomfortable, and arriving completely empty is worse. Hydrate properly during the day rather than drinking a liter in the parking lot.

The plunge is part of contrast therapy rather than a separate booking. It is held in the range most of the research uses, and exposures are short by design. Two to three minutes is a full round for most people, and less than that on a first visit is completely normal. You can get out at any point.

For contrast therapy, yes — someone guides your first sessions and stays in the room. Stretch + Breath Reset and the Reset Roadmap are guided throughout. Sauna, Zenthesia, SaunaDome and red light are in rooms of their own, with a member of the team nearby; compression is a room of three loungers rather than a single-guest space. Where a room is yours, you can also book it Together with guests you have chosen to come in with. We never place strangers in a private room together.

That is how most people use the studio. Contrast therapy then compression, red light onto the end of anything, a stretch and breath reset either side. We will help you sequence it so the order actually makes sense — or book the Reset Roadmap and plan it properly with Dr. Candy.

Tell us and we will stop. Every service can be ended at any point, and there is no version of this where you are talked into staying in cold water you want to get out of.

Chiropractic services are provided by Dr. Candy Ellis through Dr. Candy, LLC, an independent professional practice operating within the studio. You book through us and experience one visit, and the clinical care is delivered under her license.

Yes. Every chiropractic relationship starts with a full consultation covering history, movement assessment and orthopedic testing. Treatment follows an assessment, never precedes it.

Insurance participation is confirmed at the time of booking. Contact us with your plan details before your first appointment and we will tell you exactly what applies.

You will be told, and referred. An honest assessment that sends you elsewhere is a better outcome than a course of care that was never going to help.

Some, yes. Pregnancy, cardiovascular conditions, uncontrolled blood pressure, certain medications, recent surgery and a small number of other circumstances affect whether heat, cold or compression are appropriate. We cover the safety information for the service you booked when you arrive, and we will talk anything through with you rather than leaving you to guess.

If you are managing an ongoing medical condition, are pregnant, or are unsure, yes. We are glad to speak with your provider about what a session involves.

Continuous filtration and sanitation, with water quality tested and logged daily. The plunge is used across contrast sessions all day and is treated with the standards that implies.

Eighteen for independent booking. Younger clients can be seen with a parent or guardian present and, where relevant, appropriate clinical clearance.

Online through the booking link on any page, or by calling the studio. If you are not sure which service fits, book the Reset Roadmap with Dr. Candy and plan it properly. Booking any appointment means agreeing to our cancellation and no-show policy.

Twenty-four hours or more of notice, and you can change or cancel without penalty. Between 12 and 24 hours, a late cancellation fee of 50% of the service price applies. Under 12 hours, or a no-show, is charged in full. Membership and prepaid service credits follow the same windows. The full terms, including late arrivals and exceptions, are on the Cancellation & No-Show Policy page.

Memberships run on a six-month commitment, so they are not paused on request the way a month-to-month plan would be. If something significant comes up, talk to us and we will work out what is fair.

Unused membership service credits roll over for thirty days and no further. Each credit covers one eligible service, so if you use more than one service during the same studio visit, each service uses a separate credit.